Shipping Information
All Wuffly orders come with standard insured (Track & Trace) shipping.
*Due to the influx of orders from our ongoing sale, there may be a slight delay in dispatch.
Orders ship from our warehouse and are processed within 1-3 days. Shipping times vary depending on location, but can take up to 3-6 working days.
If you have issues or questions related to your order, please contact us at info@wuffly.co.uk
Our team are always here to help, and will respond within 12-24 hours.
Return Eligibility
We do not accept returns for change-of-mind purchases. Returns are only accepted if:
- The product is defective, damaged, or incorrect.
- The return is initiated within 14 days of delivery.
- The item is unused.
Return Process
To initiate a return, please email info@wuffly.co.uk with:
- Your order number
- A description of the issue
- Photos of any damaged or incorrect items
- Your full name and delivery address
We will review your request and provide return instructions, including a return slip.
Please do not return your order without prior authorization. Returns sent without approval will not be accepted.
Return Shipping Costs
-
Defective, damaged, or incorrect items: We will cover the return shipping costs and provide a refund or replacement.
-
All other returns (if approved): The customer is responsible for return shipping.
Refunds and Exchanges
We offer both refunds and exchanges, based on product availability.
-
Refund Method: Refunds are issued to your original payment method.
-
Refund Timeline: Once we receive and inspect your return, we will process the refund within 14 days and notify you by email.
-
Shipping Refund: If the return is due to our error, both the product and original shipping costs will be refunded.
Cancellation Policy
Orders can be canceled before they are shipped. Once the order has shipped, cancellation is no longer possible — you may request a return instead, if eligible.
Non-Delivery Claims
If your order never arrived, please contact us at info@wuffly.co.uk. We will work with the shipping provider to locate your parcel. If it cannot be found, you will be eligible for a full refund or replacement.
Return Address
We will provide the appropriate return address in your return authorization email. Do not return your package to the sender address.
